Consumer Care

As all of our products are handmade, manufacturing faults do occasionally occur unfortunately. So if you believe an item to be faulty or it is not the item you have ordered please contact us at info@thekindreds.com and we will assist you.

Care instruction

Kindred Spirits boots will age beautifully, gaining a wonderful patina if cared for and respected. Only use leather professionals to treat, clean, and condition your boots. Only use qualified cobblers or shoe repair stores to replace the rubber heelpiece when needed. For daily care we recommend:

Kilim upper

All kilim fabrics are made by hand using natural dyes, which are sealed by a strong organic compound to avoid running of the color. Please use mild soap and water to clean the kilim fabric gently.

Leather

A shoe brush will generally take off most dried dirt, mud, or other residue from the leather.

Heel

Replace the rubber heelpiece after normal wear, prior to eroding any of the actual heels.

FAQ

I can’t find a certain item in your web shop, is there any chance I may find it elsewhere?

All Kindred Spirits boots are unique so it’s impossible to find a certain pair somewhere else. The same items will never be in stock again which is the beauty of The Kindreds.

How do I find my size?

Please visit our Fitting Guide for additional questions regarding sizes please feel free to contact us.

How do I return an item?

We offer full refunds or exchange of items (if stock available) within 14 days upon delivery. Items must be returned unused in perfect condition accompanied by the original invoice. Shipping charges on returned merchandise are at the customer’s expense. Refunds for returned merchandise will be made to the original purchaser’s credit card within two weeks of the return.

For more information about our return policy visit Delivery & Returns

Will there be any additional costs to my order?

We charge for shipping on most orders, please visit the checkout page for your shipping cost. Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes. These additional charges must be rendered by you in order for your package to clear customs. Please contact your local customs office for more information.

Payment

What payment methods does Kindred Spirits accept?

You can pay using Visa, Maestro, American Express, MasterCard, IDeal or Paypal. For more information about payments visit our Payment page.

Is it safe to use my credit card online at Kindred Spirits?

Your personal online security is very important to us. To help ensure your shopping experience is safe, simple and secure we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders.

To ensure your information is kept private, we do not process or store any payment information in our database.

Orders and tracking

Can I change my order?

An order cannot be changed once the merchandise has been processed at our warehouse. However, items may still be exchanged or returned within 14 days after you have received them. In such cases, shipping charges on the returned merchandise are at the customer’s expense. Check the order status in your profile pages to see if the order has been sent. In some cases we may be able to change the order if it hasn’t been sent. Please contact us through info@thekindreds.com as soon as possible and notify us of the changes you wish to make. Make sure to have your order number available.

When will my order be shipped?

Your order will be fulfilled within two business days, subject to card clearance and stock availability. However, we do aim to ship every order the same day on weekdays.

Which countries does Kindred Spirits ship to?

Kiboots ships worldwide. Go to our Delivery & Returns page to take a look at our shipping table and shipping costs.

Where is my order?

Once your order has been approved, you will receive an email confirmation with your shipping details and tracking number.

Can I add items to my order?

Additional items must be handled as a separate order in the web shop. If the first order has not already been processed at our warehouse, we might be able to combine the orders.. In such case, the additional shipping charge will be refunded to the original purchaser’s credit card. To improve your chances of receiving all items in the same shipment, please let us know about your orders as soon as possible. Please contact us thru the contact page or email info@thekindreds.com 

Returns and exchanges

I have received a faulty product, what should I do?

We will help you manage the shipment back to us, and make sure a new item is sent to you. Since we need to establish the details of the damage before we decide how to return the item, please do not send anything back to us without our knowledge and confirmation. Please visit our Contact page for contact information.

Delivery

How long time does it take for my order to arrive?

Shipping usually takes between 3 and 7 days, but may take up to 14 days for some destinations.

Is my package insured?

All items are insured against theft and accidental damage while in transit from the Kindred Spirits warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. In the same way the costumer have the responsibility items during returns and exchanges.

Products

Will my favourite Kindred Spirits boots be restocked?

Our boots are all handmade and one-of-a-kinds. It’s impossible for us to restock any ot the original boots. Therefore we have plenty of choice.

Delivery & Returns

Shipping costs

Shipping costs are automatically calculated and displayed when items are placed in your shopping bag! 

For orders outside the European Union the purchaser may incur additional import duties and custom charges. These are levied at the port of ingress and are the responsibility of the purchaser.

Delivery

We ship orders worldwide. Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays). We aim to dispatch all our orders within 2-3 working days, however this may be slightly longer during particularly busy periods. Please be assured our customer service department will keep you updated at all times on the progress of your order. You will receive an email notification once your order has been dispatched.

International orders

Orders are generally received within 4-7 business days from the ship date. Delivery will be made by your local postal service.

Shipping Status

You will receive an e-mail informing you that the order has been shipped. This email will contain a tracking number, so you will be able to track your parcel and see any updates about the delivery.

Returns

We hope you will enjoy every purchase you make at TheKindreds.com, but if you ever need to return an item you can do so within 14 days of receipt. We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition. Refunds will be credited to your original method of payment. Please note that the shipping costs will not be refunded. 

All items should be returned is in its original and unused condition, with all tags still attached and with all original packaging.

If we find that the product has not been returned to us in fully original condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. Please therefore use adequate packaging to protect your package during transit of its return.

Simply fill in the returns form delivered with your order.

Please note that it will take up to 10-15 business days for your refund after we have received your item in good order.

Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return.

Kindred Spirits
Utrechtsestraat 47
1017 VH Amsterdam
The Netherlands

NOTE
We don’t do exchanges:
Every single piece in our collection is an unique item. Therefore it is impossible for us to make a reservation or exchange. We kindly request you to place a new order.

Our returns policy complies with The Distance Selling Regulations. In the case of placing a new order a re-delivery charge at our standard rate will apply.

We will, of course, refund delivery charges if there has been an error on our part or if the item received is fault

Faulty Items:

As all of our products are handmade, manufacturing faults do occasionally occur unfortunately. So if you believe an item to be faulty or it is not the item you have ordered we are happy to offer a full refund.

Cancellations:

If you have a change of mind and wish to cancel your order please contact us as soon as possible. If your goods have not already been dispatched we will cancel your order and process a refund. In cases where the order has already been dispatched you will need to return the goods to us in order that we can process a refund. The cost of delivery will not be refunded in this case.

Lost or Damaged in Transit:

We cannot accept responsibility for any items lost or damaged in transit. We strongly advise that a proof of postage certificate (free at your post office) should be obtained when returning any item.

 

Payment

We accept IDeal, American Express, Visa, Maestro, MasterCard and PayPal.

Please see paypal.com for information on PayPal payments.

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to the original method of payment.

All prices are exclusive of delivery charges. The total cost of the order is the price of the products ordered plus the delivery charge.

PAYPAL

When placing an order the full amount is reserved on your account by Kindred Spirits. Payment is debited from your card at time of dispatch.

We offer our customers to securely and conveniently send and receive payments online using PayPal. When you use PayPal, your financial information is kept private and every PayPal payment is followed by an email confirming your transaction. You can choose to pay with VISA, MasterCard, American Express or your already registered PayPal account.

This payment method passes your order along to PayPal who receive and control your order. If you have a registered PayPal account you can choose this for purchase without typing your credit card information. Signing up for a PayPal account is optional, which means that you as a customer can complete your payment first, and then decide whether you want to save your information in a PayPal account for future purchases.

Refunds are processed instantly. If the PayPal payment was funded by credit card the money will go back to the card and depending on the card issuer it may take up to four days before it shows on the customer’s credit card statement. Refunds of transactions that were funded by bank account or PayPal balance are credited instantly to the customer’s PayPal account.